Value and Service Define Keyrenter Silicon Valley

We are property management experts skilled in innovative processes and focused on quality service you’ll love.

Our Values

You want to work with a company whose corporate values are an extension of their personal values. This principle is what has led Keyrenter Silicon Valley to become an industry leader in our area.

Our success stems from treating you the way we’d like to be treated. We focus on values, ethics, customer service, client satisfaction, innovation, quality, and personal service that gets results.

We make sure our values match yours.

When you work with us, you get access to a team whose foundation is built on integrity, honesty, and accountability. We genuinely care for our clients and the community they represent, and that is reflected in our care and service.

Mission Statement

Our team is dedicated to delivering proactive property management solutions you need in real-time.

When you work with us, you get access to actual property management industry experts versed in innovative processes and focused on quality service you’ll love.

How we work to make your property profitable

To accomplish that and stay ahead of the curve we invest in ongoing education, the best technology, and staying abreast of industry changes before they happen.

We approach every project like it was one of our own. No matter what rental management solutions you need, whether it is for single-family homes, condos, townhomes, apartments, or commercial properties, we will always deliver. This is the reason why our vacancy rate is less than 5%.

We are members of NARPM and we stay up to date with all changes in the industry and strive to continually provide service that matches your needs.

Meet the Team

Leo Poon

Owner, Keyrenter Silicon Valley
License # 01988639

Since Leo bought his first home in 2009, he fell in love with real estate. Since then, he has been investing in the bay area while working as an engineer in the Silicon Valley. After enjoyed a rewarding career in high tech, he decided to continue the pursuit of his passion and become a realtor and property manager. As a home owner, a seasoned investor, and a licensed real estate agent / property manager, Leo can bring great values in the process to help any client achieve their real estate goals. Whether you are selling or buying a home or a rental, Leo has the experience and the skills to make every transaction a great experience. Leo hold a B.S. and M.S. degree in engineering from San Jose State University. Leo speaks/write fluent Chinese and have traveled internationally.

Jay McDonald

Director of Operations
[email protected]

Jay McDonald is the Director of Operations at Keyrenter Silicon Valley. Jay is an accomplished director offering 14 years of professional property management experience, with the last 5 years focused on project/asset management. Her focus is delivering strong financial results, cost-saving strategies, process streamlining, resource management, and excellent customer service. Jay has provided management services to diverse residential portfolios ranging from low-income to multi-million dollar estates. She is known for being an aggressive problem solver, effective communicator, excelling at building relationships, and above all, always working with integrity & compassion.

Chapin Hemphill

Adviser, Keyrenter Silicon Valley
License # 1864484

Chapin Hemphill has been involved in Real Estate for most of his life. Born into the industry, he worked for his father’s home building business starting at an early age. After graduating college, Chapin spent nine years in the entertainment industry, where he ultimately started his first company. Subsequent to his full time return to real estate, Chapin’s experiences constitute a well-rounded perspective of the industry.

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His experience includes strategic management of operations and growth of over $3 billion multi-family real estate portfolios, oversight of approximately $200 million in value-add renovations, real estate transactions, underwriting, asset management, affordable housing, and trust deed lending. In addition, Chapin has extensive experience in real estate budgeting, financial analysis, team building, marketing, training, inspections, communication, corporate leadership, and reporting.

In 2015, Chapin established Keyrenter Silicon Valley, a property management firm and Keyrenter franchise. Keyrenter Silicon Valley is based in San Jose, CA and services the greater Santa Clara County area. The property management firm is a natural complement to the other real estate activities that Chapin is involved with and adds a dynamic dimension to the highly valued real estate services and problem solving that Chapin already brings to his local industry.

Travis Chu

Property Manager / Realtor
[email protected]

Anthony Phung

Maintenance Supervisor
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Jonathan Moreno

Maintenance Coordinator
[email protected]

Eduardo Gonzalez

Customer Service Representative
[email protected]

Kelly Peers

Customer Service Representative
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Irene Llanes

Leasing Coordinator
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As part of the Keyrenter Franchise, we leverage the power of a nation-wide network of property managers and the support from our corporate team for things like tenant screening, website development, training on best practices, surpassing industry benchmarks, and more.
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